Our Commitment to You
At borylenaxiva, we understand that investing in financial education represents a significant commitment. Our refund policy reflects our dedication to providing valuable learning experiences while maintaining fair terms for both our students and our business sustainability.
Eligibility Criteria
Full Refund Eligibility (First 14 Days)
- Request submitted within 14 days of initial program enrollment
- Less than 25% of course materials accessed or downloaded
- No completion certificates issued for any program modules
- Original payment method still active and verifiable
- Account in good standing with no policy violations
Partial Refund Considerations
Between days 15-30, partial refunds may be considered on a case-by-case basis. We evaluate factors such as program progress, specific circumstances, and individual situations. These requests require additional documentation and processing time.
Refund Process Timeline
Submit Request
Send your refund request via email to support@borylenaxiva.com with your enrollment details and reason for refund.
Initial Review
Our team reviews your request within 2-3 business days and may request additional information or documentation.
Decision Notification
You'll receive our decision via email within 5-7 business days of submitting your complete request.
Processing & Payment
Approved refunds are processed within 7-14 business days, depending on your original payment method.
Payment Method Processing Times
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit/Debit Cards | 3-5 business days | May appear as pending initially |
| PayPal | 1-3 business days | Usually fastest option |
| Bank Transfer | 5-10 business days | Requires account verification |
| Digital Wallets | 2-4 business days | Varies by provider |
Non-Refundable Scenarios
- Requests submitted more than 30 days after enrollment
- Programs where completion certificates have been issued
- One-on-one coaching sessions that have already occurred
- Digital materials that have been fully downloaded or printed
- Special promotional pricing or discounted program rates
- Violation of program terms of service or community guidelines
Special Circumstances
We recognize that unexpected situations can arise. If you're experiencing genuine hardship or extraordinary circumstances, please reach out to discuss your situation. While we can't guarantee refunds outside our standard policy, we're committed to finding reasonable solutions when possible.
Required Documentation
To process your refund request efficiently, please include the following information:
- Full name and email address associated with your account
- Program name and enrollment date
- Original transaction ID or receipt number
- Detailed reason for requesting refund
- Preferred refund method (if different from original payment)
- Any supporting documentation for special circumstances
Alternative Solutions
Program Transfer Options
Sometimes a different program might better suit your needs. We offer program transfers within 30 days of enrollment, subject to price differences and availability. This option often provides more value than requesting a refund.
Extended Access
If timing is your primary concern, we may be able to extend your program access or defer your start date. This flexibility allows you to engage with the content when you're better positioned to benefit from it.